Innovate Inside Sales using Queues & Phone Integration.
SESSION OVERVIEW
This session shows you how you can better manage and accelerate Inside Sales. It uses the built-in queues in CRM coupled, with various phone integration options, to achieve simpler management, accelerated sales and comprehensive reporting and analytics.
WHAT TIME
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EVENT
SPEAKER
Eddie Steede
25 years experience in the telecoms software industry working in Nortel/Avaya (Galway & Canada) where he was responsible for the early development of their call center strategy and technology. In recent year’s in his capacity as a director of Dynamics Telephony he has overseen the development of Dynamics Telephony, an "out of the box" solution that adds telephony functionality embedded in Dynamics 365.
