RSM Offers a variety of services related to Dynamics 365

Implementation Services
These services vary depending on many aspects of the implementation, including data conversion, additional software options and training methodology. Implementation services include:

• Business Process Review and System Design
• Software Installation and Configuration
• Data Conversion
• Integration Configuration and Testing
• System Training and Go Live Support
• Report Writing and Analytics
• Post-Implementation Review

Project Management
Effective project management is critical to the success of any software implementation. Our project management practices focus on effective communication, issue management and risk management.

Software Enhancements
Periodic updates of the software will be provided through the vendor's Enhancement Program. The updates incorporate new features and major enhancements to the application. Unique requests and specialized plans will be considered by RSM and the software vendor to provide you with a service and support plan that is tailored to suit your specific concerns.

RSM offers customized training. We will work with you to determine the appropriate training plan. Our goal is to educate your staff to the point where they are independently capable of operating the system on a daily basis. Training for staff in remote locations can be accommodated by on-site training, training in a RSM training facility or via an internet connection (web meeting) for simple training needs.

Ongoing Support
One of the benefits of being a RSM client is the availability of the RSM Partner Resource Desk. This provides you with direct access to our qualified, dedicated help desk.

Additional support options, including extended support hours, are available from Microsoft.

Quarterly User Groups
RSM holds Microsoft Dynamics® user groups several times per year throughout the United States at our local offices. These groups are attended by many clients from our community of over 1000 Dynamics® users.

Local Offices To Serve Your Needs
Our Technology and Management Consulting practice operates out of more than 80 offices with 950+ consultants throughout the United States. RSM local offices are located within Massachusetts, New York, New Jersey, Pennsylvania, Maryland, Virginia, Florida, Ohio, Illinois, Minnesota, South Dakota, Iowa, Kansas, Texas, Colorado, California and Arizona.

For questions about RSM or our services you can email

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